How to apply Emotional Intelligence in the workplace?
External Resources
How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary
Travis Bradberry explores overcoming difficult working relationships in this TED Talk. It focuses on ways that emotional intelligence may help you deal with challenging people, communicate clearly, and remain composed under pressure.
Emotional intelligence at work: Why IQ isn’t everything | Big Think
In this video, Goleman emphasizes the crucial role of emotional intelligence in achieving success, even in technical fields like engineering. He stresses the importance of considering and developing EQ for individuals and organizations alike. Furthermore, he emphasizes how important it is for companies, nowadays, to consider EQ along with other factors when hiring and promoting employees.
Science Direct: Manager emotional intelligence and project success: The mediating role of job satisfaction and trust
This study, conducted on 180 service employees in a Chinese Bank, provides promising evidence for the potential benefits of emotional intelligence training in enhancing service quality and employee well-being. The results of the study include that employees in EQ training groups showed significant decrease in emotional exhaustion and emotional dissonance, while also, for this employees, customer satisfaction ratings significantly improved.
Bamboo HR: “How to Use Emotional Intelligence in the Workplace”
This article stresses out the importance of Emotional Intelligence in order to achieve workplace success, providing concrete examples on how to use EQ in a professional context, alongside with ways on how to develop your EQ and navigate professional situations more effectively.
Indeed: 12 emotional intelligence examples (Plus ways to show it at work)
This article highlights the importance of emotional intelligence (EQ) in various workplace scenarios and provides a practical guide on how to apply EQ skills in everyday situations. It emphasizes as well that EQ is not limited to specific situations but is an ongoing process of understanding and managing your own emotions and those of others, ultimately fostering positive and productive work relationships.
Michael Carroll: Mindful Leadership
In this episode of Insights at the Edge by Sounds True, Michael Carroll speaks on using mindfulness to foster a better workplace environment. The episode touches on topics relevant to emotional intelligence, such as self-awareness, managing stress, and building healthy relationships. Michael concludes by giving an example of a mindful leader while discussing the traits of vulnerability and confidence that this person possesses.
Infographics
Emotional Intelligence for Conflict Resolution
Test Yourself
Identifying EQ Skills in Action
Manager giving feedback to an employee
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Utilizing EQ in the Workplace
Choose the best answer that demonstrates effective use of emotional intelligence in the workplace
